App Help

Tap the + on the Dashboard, then Add Lead. Choose the type:

• Lead is someone you need to reach, like a referral.
• Floor Lead is a member you plan to approach in the gym. Add an Identifying Note so you'll recognize them, like "Blue hat, gray shorts, mornings."

Add a Lead Source for who or where they came from. To reach out on a set day, turn on Schedule Follow-Up and pick the date. Tap Save Lead.

Tap the +, then Log Conversation. You can also use the home screen shortcut. Choose how it went first:

• Book Consultation if they booked. Enter their information and set the Consultation Date & Time.
• Did Not Book if they didn't. Enter their information. It still counts as a conversation, and you can add their details now or later.

For a new person, tap the +, then Book Consultation. For someone already in the app, open their card and tap Book Consultation. Set the Consultation Date & Time.

After a booking, Send Confirmation appears in Today's Tasks. Tap it, then tap their email or phone number. The message opens already written, so you just hit send. Back in the app, tap Mark Sent, or Skip if you confirmed in person.

Tap the consultation in Today's Tasks or on the Pipeline, then tap Log Consultation. Choose the outcome:

• Converted if they bought. Add what they Purchased, their Session Frequency per Week, their schedule and their First Session.
• Follow-Up if they didn't buy yet. Write the Next Step and pick the day to Follow Up.

On that same screen, Reschedule moves the appointment. Cancelled and No-Showed record that the member didn't come, and they move to Follow-Up for the next day.

Follow-ups due today are in Today's Tasks. Tap one to see Where You Left Off, then log what happened: Outgoing or Incoming, How you reached them, the Outcome and a Note. Pick the Next Follow-Up date, or tap Convert to Client if they bought.

When a lead reaches out to you, tap the +, then Log Contact. Find them by name, then log it on their follow-up.

Open their card and tap Mark Lost at the bottom. They move to Lost Leads in the Archive (menu icon → Archive). You can book them again from there.

Floor leads leave the Pipeline after 30 days without a conversation. They're never deleted, and Search still finds them. To keep them or change the number of days, go to Settings → Preferences → Floor Leads in the Pipeline.

Covered in Getting Started, step 2. A lead you convert becomes a client automatically, so Add Client is only for people you already train.

Open the client's card and tap Schedule. Choose their Training Days and Time, and How Often: Weekly, Every other week, Every 3rd week or Monthly. For anything other than weekly, Counting From sets the first session. Tap Add Another Time for a second slot, or Remove Session to drop one. It saves when you go back.

Tap the session in Today's Schedule on the Dashboard, then Redeem Scheduled Session.

With Quick Redeem on, a check appears on the row once the session's time has passed. Tap it to redeem in one tap. Undo shows for a few seconds after.

For a session that wasn't on the schedule, like a make-up or an extra, open the client's card → Training Sessions → Redeem Unscheduled Session. Set the Date and tap Redeem Session.

Tap the session, then choose:

• Cancel and Charge for a Late Cancel or a No-Show. It uses a session.
• Cancel, No Charge keeps their balance the same.

Open the client's card → Training Sessions. If no balance is set yet, tap Set Balance and enter their Sessions Remaining. To correct a balance later, Add or Remove sessions with a Note saying why.

Their balance reads like "18 Remaining". At zero it reads Out of Sessions, and below zero it shows how many are Unpaid. Unpaid sessions come out of their next package.

Open the client's card → Purchases → Log Renewal. For a client with no packages yet, it reads Log the First Package. Pick what they Purchased and the date. The sessions go straight onto their balance.

The card shows when their next renewal is projected, and Renewal Past Due once that date has passed.

When you convert a client, Send Welcome Email appears in Today's Tasks. Tap it, then tap their email. The message opens already written. Then tap Mark Sent or Skip.

Mark a client inactive when they've been gone for two weeks, unless their scheduled sessions for the month are still accurate. Inactive clients come off your Dashboard schedule and your projections. That keeps your monthly numbers and renewals true to who is actually training.

Open the client's card and tap Mark Inactive, then choose what fits:

• Schedule a Follow-Up when you don't know if or when they're coming back. You'll get a day to check in.
• Automatically Reactivate on Date when you know their return date, like after a vacation or an injury. They come back on the roster that day by themselves.
• Remove Projected Renewal when they won't be buying again soon, so the renewal stops counting in your forecast.

Inactive clients move to the Archive (menu icon → Archive). Open their card and tap Reactivate Client to bring them back.

Open the client's card → Client Progress → Log Reassessment. Enter what you measured: body weight, body fat, muscle mass or circumference. Then tap Save Reassessment. Charts appear once there are two.

In Reassessment History you can Set Reassessment Schedule to get a reminder of when the next one is due. Capture Goal marks a goal they reached and saves their progress over that stretch.

Your Booking Rate is how many conversations book a consultation. Your Conversion Rate is how many consultations become clients. Both are worked out from the last 90 days.

Until you've logged 10 conversations or 10 consultations, a rate shows SEED: a conservative starting number, until there's enough of your own data. ALL-TIME means nothing was logged in the last 90 days, so it's showing your lifetime rate.

The Stats tab has two views:

• Growth is your conversations, consultations, outreach and how fast leads move from first contact to first session.
• Clients is your sessions, cancels and how long clients stay.

Switch between Last 90 Days and All-Time at the top. Turn on Show Benchmarks in Skill Settings to see each rate beside its benchmark.

On the Stats tab, tap Session and Earnings Calculator. Enter the Sessions per Month you want. It shows the conversations, consultations and new clients that would take at your current rates, and what you would earn. Add a Monthly Bonus if you get one.

On the Clients tab, tap Business Forecast. It shows what you've Collected this month, and every renewal that's due: projected, renewed and still to come. Switch to next month to look ahead, or History for past months. Tap a client to open their card.

To save a month as a PDF, tap Export under that month. Every past month in History has its own export too.

Go to Settings → Reports to Export Year to Date or Export Lifetime as a PDF. For a single month, export it from the Business Forecast. Your full name has to be set in Your Business before a report can be exported.

The Reps tab is your history of every conversation and consultation. To export it, go to Settings → Reports → Export Rep Log. Choose What (Conversations, Consultations or Both) and When (Last 7 Days, Last 30 Days or All).

Tap the search icon at the top of the screen. Search finds every lead and client by name or by their identifying note. That includes floor leads that have left the Pipeline, and everyone in the Archive.

Press and hold the Going From Zero icon on your home screen to jump straight to Log Conversation, Book Consultation, Add Lead or Search.

To back up, go to Settings → Backup → Back Up Now and save the file off your phone.

To restore, tap Restore from Backup and pick the file. A restore replaces everything on the phone with the backup. If you restore the wrong file, tap Undo Last Restore.

Restoring onto a new phone moves your data over. Restoring onto a second device copies your data once, and the two don't stay in sync.

On your phone only. There's no account and no sign-in, and nothing is sent anywhere. That's also why backups matter: your backup file is the only other copy.

On your old phone, go to Settings → Backup → Back Up Now and save the file to your cloud storage or email. On the new phone, install the app, then go to Settings → Backup → Restore from Backup and pick that file. When the app asks to send notifications, tap Allow so your reminders keep working.

Check three things:

1. The reminder is on in Settings → Notifications.
2. Notifications are allowed for Going From Zero in your iPhone Settings → Notifications.
3. A Focus or Do Not Disturb isn't silencing them.

You haven't logged enough yet for your own number. The app uses a conservative starting rate until you've logged 10 conversations for your booking rate, or 10 consultations for your conversion rate. Then your real rate takes over.

It's from an earlier day and still needs an answer: a session that wasn't redeemed or cancelled, or a follow-up or task that wasn't done. Answer it and it clears.

The Archive holds lost leads and inactive clients. Nothing there is gone, and you can book or reactivate anyone from it. Deleting removes a person for good. To delete someone, open the Archive and delete them from there.

It runs on iPad as a larger version of the iPhone app. Your data doesn't sync between devices, so pick one to use.

Yes.

Go to Settings → Report a Bug. It opens an email with your app version already filled in. Or write to [email protected].